Delivery Information

Delivery - Unfortunately at this current time we are not delivering to EU countries

Country Delivery Option & Carrier Delivery Time* Cost
UK mainland (England, Wales, Scotland excluding Highlands) Economy Delivery - Royal Mail 4-6 working days  FREE 
Premium Delivery - Royal Mail 2-3 working days  £3.99

Northern Ireland, Highlands, Offshore Islands (excludes Channel Islands)

Not sure if this includes you? Check the postcodes at the bottom of this page 

Economy Delivery - Royal Mail 6-8 working days  FREE  
Premium Delivery - Royal Mail 4-6 working days  £3.99
Republic of Ireland Tracked Delivery - DHL 4-6 working days  £3.99

Delivery Terms & Conditions:

Hi-Tec Europe Limited guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise on the Delivery and Basket pages. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.

On rare occasions, delivery times for Royal Mail Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay up to a maximum of 10 working days.

Where do you ship to?

We currently deliver to the UK (excluding Channel Islands) and Republic of Ireland. Unfortunately we are currently not delivering to EU countries. 

Which carrier will deliver my order?

Royal Mail delivers all Economy and UK Mainland Premium Delivery orders. These deliveries are not tracked. DHL delivers all orders to Republic of Ireland. These are tracked deliveries.

Can my order be delivered to someone else or to a different address?

Yes. On our checkout page, you will have the option to enter an alternative shipping address and billing address. 

How do I know when my order has been dispatched?

You will receive an order confirmation email when you place your order, and then a second email to confirm when your order has been dispatched. If you have any further questions about your order please contact customerservices@hi-teceurope.com

Can I track my order?

Please contact customerservices@hi-teceurope.com for information on your order. 

Deliveries to Northern Ireland, Highlands and Offshore Islands

We are currently not shipping to Northern Ireland, Highlands and Offshore Islands

Deliveries to residents in Northern Ireland, Highlands and offshore islands will take approximately 2 working days longer to arrive than UK mainland deliveries. Below is a full list of postcodes which this applies to: 

  • AB31-56
  • BF (All)
  • BT (All)
  • FK17-21
  • GY (All)
  • HS (All)
  • IM (All)
  • IV (All)
  • JE (All)
  • KA27-28
  • KW (All)
  • PA20-80
  • PH15-50
  • TR21-TR25
  • ZE (All)

Do you ship to the Channel Islands?

Unfortunately we are unable to deliver to the Channel Islands.